Help Desk Assistant Resume

Steven Crowe

651 George Crowe Rd

Joliet, IL, 60435



Objective To obtain the Help Desk Assistant position that will expand and develop my skills.

Summary of Skills:

  • Strong working knowledge of web technologies
  • Strong customer service skills
  • Ability to work well in dynamic team environment
  • Ability to manage multiple projects
  • Familiarity with computer software, desktops, laptops, servers, Windows 2003, Windows XP, Office 2003
  • Ability to adapt and retain changes to procedures and policies
  • Good writing and editing skills

Work Experience:

Help Desk Assistant

Cincinnati Sub-Zero Products Inc, Joliet, IL

August 2005 to till date

  • Developed, implemented, supported company website as needed.
  • Worked with team mates frequently on resolving and documenting issues.
  • Escalated and communicated issues to management as needed.
  • Researched more advanced computer issues and provided instruction to teammates.

Help Desk Assistant

Shopzilla, Joliet, IL

May 2000 to July 2005

  • Monitored and responded to emails received in Helpdesk email account.
  • Developed and documented new solutions to frequently occurring problems.
  • Monitored and responded to voice mails received at the Helpdesk.
  • Entered security requests into approval system.
  • Attended regular technical and communication training sessions.
  • Participated in the rotation of after-hours emergency support.


Associates degree in Information Systems

St. Louis University, St. Louis, MO

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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