Help Desk Coordinator Resume

Feel free to use this Help Desk Coordinator Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Help Desk Coordinator Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Help Desk Coordinator Resume example:

Mike Black

3305 Sweetwood Drive

Denver, CO 80202

(555)-555-5555

[email]

Job Objective To obtain a Help Desk Coordinator position in a company that will allow me to grow with the company.

Work Experience:

Help Desk Coordinator, August 2005 – Present

Vessel, Inc., Denver, CO

  • Handled problems with hardware, software, networking, and other computer-related technologies.
  • Identified user problem and coordinated with user to diagnose source of error.
  • Handled problem recognition, researched, isolated, resolved and followed-up for routine user problems.
  • Logged and tracked calls and maintained history records.
  • Prepared standard statistical reports, such as help desk incident reports.

Help Desk Coordinator, May 2000 – July 2005

EMRI Corporation, Denver, CO

  • Identified and resolved systems and client issues.
  • Escalated complex problems to the second level support team when solutions are unclear.
  • Designed and conducted structured testing of new services, including quality checking.
  • Processed daily membership and enrollment forms.
  • Coordinated in the development of user documentation, training, knowledge base articles, web content and communications to campus.

Summary of Qualifications:

  • Strong accomplished experience in providing technical and help desk support
  • Proficient in Microsoft Office 2007 software, including Word, Excel, and PowerPoint
  • Outstanding ability to interpret instructions and diagram form
  • Familiarity with TCP/IP, Routers, Switches, Firewalls, DNS, DHCP, FTP & VPN
  • Outstanding ability to deal with coordinating issues related to PCs
  • Excellent interpersonal and communication (written and verbal) skill
  • Detail-oriented and strong customer service skills

Education

High School Diploma, Lincoln High School, Idaho Falls, ID

  • 1.0.0Version
  • 353Download
  • 1File Count
  • March 1, 2021Create Date
  • March 1, 2021Last Updated