Inbound Call Center Agent Resume

When writing a Inbound Call Center Agent Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Inbound Call Center Agent Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Inbound Call Center Agent Resume example:

Jeff Cody

3333 W 45th Ave

Nedrow, NY 13120

[email]

Job Objective To obtain an Inbound Call Center Agent position in a company that will allow me to grow with the company.

Work Experience:

Inbound Call Center Agent, May 2004 – Present

UMB Financial Corporation, Nedrow, NY

  • Facilitated to drive improvements in overall service levels, transactional efficiencies & cost management.
  • Tracked and measured individual and team productivity and quality results.
  • Provided assistance and on-the-job training.
  • Analyzed, summarize and reviews data.
  • Reported findings, interprets results and/or make recommendations.
  • Managed all supervisors’ personnel and monitored and appraised performance.

Inbound Call Center Agent, March 2002– April 2004

Aerotek Professional Services, Nedrow, NY

  • Managed call center staff to meet performance goals.
  • Analyzed and verified agent knowledge level.
  • Administered inbound calls only.
  • Assisted customers with home entertainment service package selection.
  • Understood that flexible package allows couture customers’ needs.
  • Ensured adherence to company policies.

Summary of Qualifications:

  • Remarkable experience working in a high volume call center
  • Ability to assist customers with orders and questions regarding products and services
  • Proficient with Microsoft Word, Excel and Outlook, Internet
  • Thorough knowledge of call center operations
  • Excellent interpersonal skills and attention to detail
  • Ability to cross-sell the appropriate products and services to customers
  • Profound ability to work in a dynamic fast call center atmosphere
  • Strong communication skills both written and verbal

Education

Associate Degree in Computer Science, Maui Community College, Kahului, HI

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated