Software Support Specialist Resume

When writing a Software Support Specialist Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Software Support Specialist Resume example:

Joseph Watts

1610 Fraggle Drive

Naperville, IL 60540

(555)-555-5555

[email]

Job Objective Seeking position that utilizes my training as an accomplished Software Support Specialist.

Highlights of Qualifications:

Huge experience on Tier II ERP software, particularly SYSPRO ERP and technical software support
Proficient with Customer Relationship Management (CRM) software
Ability to manage multiple projects
Ability to work with people of varied skill
Ability to work independently and be customer service oriented

Professional Experience:

Software Support Specialist

Garmin, Naperville, IL

May 2006 – Present

Installed and troubleshoot USB drivers and serial connectivity, including unit software updates.
Presented consumer software support, including remote desktop support.
Establish and managed department and company image and philosophy to the public.
Analyzed special circumstances and approved warranty service when deemed suitable.

Software Support Specialist

LCG Systems, Naperville, IL

March 2003 – April 2006

Delivered product expertise for one of the company’s flagship web-based grant application review system.
Offered solutions to both technical and non-technical end users .
Conducted pre-release testing on custom systems to assure adherence to user requirements.
Established and administered supporting training materials for the system in multiple formats.
Constantly monitored, tracked, updated, and closely allocated support requests.

Education

Bachelor’s Degree in Computer Science

Lipscomb University, Nashville, TN