Customer Service Supervisor Resume

Rick Nance

4198 Lords Way

Henning, TN 38041

(555)-555-5555

[email]

Job Objective Seeking position as Customer Service Supervisor in which I can put my training to good use and develop new skills in the field. Looking to supervise small or large groups and tasks and help benefit the company as a whole.

Highlights of Qualifications:

• Strong supervisory experience in manufacturing organization
• Outstanding knowledge of organizational structure, policies and procedures
• Sound understanding of principles and procedures for providing customer services
• Familiarity with customer needs assessment and evaluation of customer satisfaction
• Proficient in Word, Excel, Access, and Outlook
• Excellent interpersonal and supervisory skills
• Superior oral and written communications skills
• Strong planning, organizational and time management skills
• Amazing ability to grasp and articulate complex, sensitive and technical situations
• Uncommon ability to lead under

Professional Experience:

Customer Service Supervisor, August 2005 to till date

Ingenix, Henning, TN

• Coordinated, supervised daily, weekly, monthly activities of all customer service representatives.
• Ensured reliable quality service to all customers.
• Served as escalation point for Team Leads and SME’s on procedural and technical issues.
• Provided feedback to team and monitored performance against established business objectives.
• Ensured adherence to standard policies and procedures.

Customer Service Supervisor, June 2002 to July 2005

Honeywell Life Safety, Henning, TN

• Assisted Service Manager in achieving overall objectives in creating superior customer service.
• Processed service and SI invoicing.
• Managed service and SI deferred revenue.
• Received and reserved service and customer orders.
• Documented customer purchase orders.
• Managed inventory processing and inventory accuracy.

Education

Bachelor’s Degree in Business Administration, Christ College, Buford, GA