Technical Support Specialist Resume

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Kisha Leyva

1274 Farm Meadow Drive

Phoenix, AZ 85034

(555)-555-5555

[email]

Job Objective Looking for full time work as a Technical Support Specialist with the right company.

Summary of Qualifications:

Remarkable experience in Help Desk and technical Customer service
In-depth knowledge of Software, Hardware, networking, windows Mac and Linux OS
Strong knowledge of troubleshooting techniques on technical equipment
Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services
Proficient in MS Outlook, Word, Excel and PowerPoint
Excellent communication and interpersonal skills
Strong troubleshooting skills
Ability to write routine reports and correspondence
Remarkable ability to analyze training needs, develop and conduct product training

Work Experience:

Technical Support Specialist, May 2006 – Present

SAIC, Phoenix, AZ

Resolved the data flow issues between target systems.
Identified problems and opportunities, and championed solutions.
Investigated and resolved complex problems related to supported technologies.
Ensured that incident and problem management processes and procedures are followed and adhered to standards.
Developed and operated product and program management.
Monitored application performance and assisted with technical support.

Technical Support Specialist, March 2003 – April 2006

B/E Aerospace, Phoenix, AZ

Installed, configured and troubleshoot different software applications.
Resolved user software and hardware issues.
Documented customer service issues to support technical fixes.
Participated in process improvement initiatives.
Adhered to processes to collect appropriate end user information.

Education

Bachelor’s Degree in information Technology, West Liberty University, West Liberty, WV