Technical Support Specialist Resume

Kisha Leyva

1274 Farm Meadow Drive

Phoenix, AZ 85034



Job Objective Looking for full time work as a Technical Support Specialist with the right company.

Summary of Qualifications:

  • Remarkable experience in Help Desk and technical Customer service
  • In-depth knowledge of Software, Hardware, networking, windows Mac and Linux OS
  • Strong knowledge of troubleshooting techniques on technical equipment
  • Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services
  • Proficient in MS Outlook, Word, Excel and PowerPoint
  • Excellent communication and interpersonal skills
  • Strong troubleshooting skills
  • Ability to write routine reports and correspondence
  • Remarkable ability to analyze training needs, develop and conduct product training

Work Experience:

Technical Support Specialist, May 2006 – Present

SAIC, Phoenix, AZ

  • Resolved the data flow issues between target systems.
  • Identified problems and opportunities, and championed solutions.
  • Investigated and resolved complex problems related to supported technologies.
  • Ensured that incident and problem management processes and procedures are followed and adhered to standards.
  • Developed and operated product and program management.
  • Monitored application performance and assisted with technical support.

Technical Support Specialist, March 2003 – April 2006

B/E Aerospace, Phoenix, AZ

  • Installed, configured and troubleshoot different software applications.
  • Resolved user software and hardware issues.
  • Documented customer service issues to support technical fixes.
  • Participated in process improvement initiatives.
  • Adhered to processes to collect appropriate end user information.


Bachelor’s Degree in information Technology, West Liberty University, West Liberty, WV

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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