Customer Service Trainer Resume

Muriel Mclaughlin

3906 Margaret Street

Sugar Land, TX 77478



Job Objective Qualified Customer Service Trainer seeking situation that allows me to use my knowledge to gain business for the company and to bring about positive change.

Highlights of Qualifications:

  • Vast training delivery and facilitation and coaching experience
  • Profound knowledge of Customer Service Team procedures and policies
  • Strong communication, organizational, motivational and time management skills
  • Exceptional ability to perform multiple tasks
  • Ability to adjust quickly in short time frames with limited direct supervision
  • Strong ability to build rapport with others and create a team environment

Professional Experience:

Customer Service Trainer

Stericycle, Sugar Land, TX

February 2009 – Present

  • Developed professional customer service staff.
  • Designed and applied programs and planned and achieved goals.
  • Interacted with various call center departments regarding resource planning, human resources and help desk support.
  • Received customer calls, approved calibrations and monitored CSR.
  • Adhered to all applicable safety codes.
  • Trained new Team Members with training materials.

Customer Service Trainer

MetroCast Communications, Sugar Land, TX

September 2005 – January 2009

  • Assisted new customer service representatives.
  • Scheduled and oversaw training and coaching for associates.
  • Served as assistant trainer to support customer service expectations.
  • Provided weekly feedback to managers.
  • Assisted in enhancing and administrating development program for employees.
  • Established surveys and assessments for training programs.


Bachelor’s Degree in Service Management

La Sierra University, Riverside, CA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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