Great Sample Resume

Cisco Voice Engineer Resume

When writing a Cisco Voice Engineer Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Cisco Voice Engineer Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Cisco Voice Engineer Resume example:

Thomas Herrera

1697 Mcwhorter Road

Jackson, MS 39201



Objective To gain a Cisco Voice Engineer position in which to utilize my prior job experience, enhance my abilities and to aid in the growth of the company.


  • Remarkable experience in handling Cisco IP Telephony networks
  • Thorough knowledge of voice and data communications equipment and management of QoS in Cisco powered networks
  • Deep knowledge of Cisco routers, transport systems and Cisco Call Manager and Cisco network protocols
  • Skilled in architecture and enforcement of modern TCP/IP networks
  • Solid understanding of enforcement of suitable practices and placement for varied IP solutions within global network infrastructure
  • Expert in configuring, supporting, trouble shooting, debugging Cisco IP Telephony networks
  • Familiarity with Cisco Unified Communications (UCM, UCCX, MPE, Unity) NSTS and DRSN
  • Proficient with Cisco Untiy, IPCC, Cisco TelePresence, PRI/PSTN, voice trunking, and QSIG
  • Amazing ability to bring up VOIP and Data at fresh locations
  • Remarkable ability to establish dial plans, provision service provider lines and remotely troubleshoot implementation problems

Professional Experience:

Cisco Voice Engineer, August 2005 – Present

Dcm Data Systems, Jackson, MS

  • Provided configuration and service administration solutions to the VoIP sector.
  • Delivered on-site engineering support and handled specialized IP telephony equipment.
  • Monitored whether fresh IPT implementations are in accordance with customer expectations.
  • Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams.
  • Acted as customer technical liaison and established IPT operational standards.
  • Coordinated with engineering on expansions to operational systems and with internal departments to develop product roadmaps.

Cisco Voice Engineer, May 2000 – July 2005

Lucas Group, Jackson, MS

  • Assisted with helpdesk customer tickets by troubleshooting problems with regard to the VOIP system.
  • Managed multiple projects and handled routing and switching configuration.
  • Advanced call manager to the standard version and updated system to support the VOIP enforcement.
  • Handled Cisco IP phones and extensions.
  • Regulated VoIP implementation, design and architecture.


Bachelor’s Degree in Computer Science, Rosemont College, Rosemont, PA

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  • March 1, 2024Create Date
  • March 1, 2024Last Updated
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