| Richard Barbe
3541 Jerry Toth Drive
Quinhagak, AK 99655
(222) 717-8971
Email : [email] |
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| Career Goal |
| To utilize my technical knowledge and expertise as a Network Technical Support Engineer and further enhance my skills in MPLS, firewall, ISP, BGP, OSPF, TCP/ IP, LAN, WAN, VoIP and RIP. |
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| Technical Skills |
High technical knowledge of network configuration:
- Cisco routers and switches
- Route redistribution
- Cisco IOS access list
Adept with routing protocols:
Vast knowledge of Layer 2 technology:
- VLAN, ISL, HSRP
- VTP, DTP, PVST
- Spanning- tree
Expertise in Layer 3 switching:
Proficient in Network management including:
- Design
- Resource Deployment
- Research
Efficient in utilizing operating systems:
Superb in utilizing wireless equipment:
- Ruckus wireless
- Mikrotik, Cisco, HP
- 3COM, Ubiquiti
Wide range of capabilities to:
- Utilize network monitoring tools
- Troubleshoot network systems and applications
- Interpret PC hardware and software concepts
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| Relevant Experience |
| Network Technical Support Engineer
Digi International |
January 2012 – Present
Quinhagak, AK |
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- Assisted in installation, configuration and maintenance of network hardware and software components.
- Resolved user related problems by providing technical guidance and expertise.
- Developed solutions for hardware and software components along with performance evaluation.
- Provided technical instructions to users regarding business functions, features and application software.
- Supported LAN and microcomputer systems by effective network planning and server configuration.
- Performed effective customer services by updating and evaluation of call logging systems.
- Implemented procedures for designing, operation and maintenance of OPNet and ISP infrastructure components.
- Conducted research and analysis of current industry standards to suggest new technologies and related improvements.
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| Network Technical Support Engineer
NetScout Systems, Inc. |
November 2010 – January 2012
Herndon, VA |
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- Developed effective resolutions for problems relating to networking, assembling and hardware systems.
- Conducted customer support and troubleshooting services for various Cisco systems and related switches.
- Coordinated with support engineering teams for solving customer cases through internal messaging systems.
- Debugged software and hardware problems by documentation and tracking in databases.
- Resolved problems relating to system networking, computer hardware and software components by troubleshooting procedures.
- Responded to incoming requests relevant to product features by escalation to software development teams.
- Provided technical assistance for implementation and configuration of Citrix XenApp systems in overall organization.
- Implemented procedures for management of company network and IP phone systems.
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| Education Summary |
| Bachelor’s Degree in Computer Science
Saint Martin’s College |
August 2006 – May 2010
Lacey, WA |
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| Professional Certification |
| Cisco Certified Network Administrator (CCNA) |
July 2010 |
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