Network Support Engineer Resume

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Here is the Network Support Engineer Resume example:

Richard Barbe 3541 Jerry Toth Drive Quinhagak, AK 99655 (222) 717-8971 Email : [email]

Career Goal
To utilize my technical knowledge and expertise as a Network Technical Support Engineer and further enhance my skills in MPLS, firewall, ISP, BGP, OSPF, TCP/ IP, LAN, WAN, VoIP and RIP.

Technical Skills

High technical knowledge of network configuration:

Cisco routers and switches
Route redistribution
Cisco IOS access list

Adept with routing protocols:

RIP, BGP
OSPF
EIGRP

Vast knowledge of Layer 2 technology:

VLAN, ISL, HSRP
VTP, DTP, PVST
Spanning- tree

Expertise in Layer 3 switching:

Ether channel
MLS
CEF

Proficient in Network management including:

Design
Resource Deployment
Research

Efficient in utilizing operating systems:

Mac OSX
Windows

Superb in utilizing wireless equipment:

Ruckus wireless
Mikrotik, Cisco, HP
3COM, Ubiquiti

Wide range of capabilities to:

Utilize network monitoring tools
Troubleshoot network systems and applications
Interpret PC hardware and software concepts

Relevant Experience

Network Technical Support Engineer Digi International	January 2012 – Present Quinhagak, AK

Assisted in installation, configuration and maintenance of network hardware and software components. Resolved user related problems by providing technical guidance and expertise. Developed solutions for hardware and software components along with performance evaluation. Provided technical instructions to users regarding business functions, features and application software. Supported LAN and microcomputer systems by effective network planning and server configuration. Performed effective customer services by updating and evaluation of call logging systems. Implemented procedures for designing, operation and maintenance of OPNet and ISP infrastructure components. Conducted research and analysis of current industry standards to suggest new technologies and related improvements.

Network Technical Support Engineer NetScout Systems, Inc.	November 2010 – January 2012 Herndon, VA

Developed effective resolutions for problems relating to networking, assembling and hardware systems. Conducted customer support and troubleshooting services for various Cisco systems and related switches. Coordinated with support engineering teams for solving customer cases through internal messaging systems. Debugged software and hardware problems by documentation and tracking in databases. Resolved problems relating to system networking, computer hardware and software components by troubleshooting procedures. Responded to incoming requests relevant to product features by escalation to software development teams. Provided technical assistance for implementation and configuration of Citrix XenApp systems in overall organization. Implemented procedures for management of company network and IP phone systems.

Education Summary

Bachelor’s Degree in Computer Science

Saint Martin’s College

August 2006 – May 2010

Lacey, WA

Professional Certification

Cisco Certified Network Administrator (CCNA)

July 2010