Oracle RightNow CX Admin Resume

Richard Abernathy

1657 Dovetail Estates

Clinton, OK 73601

(333) 861-8338

Email : [email]

Career Goal
A talented Oracle RightNow CX Admin seeking to work in a friendly environment where I can freely contribute my skills in .NET, MySQL and RightNow CX technologies
Technical Skills
Expertise in RDBMS applications:

  • MySQL
  • Oracle
  • SQL Server

Specialist in data modeling tools:

  • Star schema modeling
  • Fact and dimension tables
  • Erwin

Dexterity in reporting tools:

  • Desktop intelligence
  • Universe Designer

Quick and excellent in DB tools:

  • TOAD
  • Teradata
  • SQL Loader

Thorough understanding of ETL tools:

  • Informatica PowerCenter
  • SSIS
  • Power Exchange

Functional knowledge of software applications:

  • MS SharePoint
  • MS Visual Studio
  • Salesforce

Comprehensive knowledge of JavaScript libraries:

  • JQuery
  • Sencha

Immense abilities to:

  • Design custom interfaces and support business analytics
  • Develop service cloud and understand RightNow CX administration
Relevant Experience
Oracle RightNow CX Admin


January 2012 – Present

Clinton, OK

  • Assisted in vendor evaluations and reviewed client gains.
  • Formulated plans to support system efficiency and performance.
  • Participated in removal of old reports and mailboxes.
  • Conducted training sessions relating to RNT data models and system audits.
  • Supported report development tasks and participated in RFPs.
  • Documented policies for improvement of business rules.
  • Created mailboxes and monitored report generation activities.
  • Provided support in business analysis for existing system implementation.
Oracle RightNow CX Admin

Eventus Solutions Group

November 2010 – January 2012

Washington, DC

  • Resolved technical issues in coordination with RightNow teams.
  • Maintained and managed system access in order to comply with license formalities.
  • Documented client gains and supported flow of contacts.
  • Participated in verification of data with reporting activities.
  • Formulated business strategies with desktop spaces and RightNow rules.
  • Reviewed system efficiency to determine performance gaps.
  • Suggested enhancements for knowledge base to ensure customer service.
  • Managed Footprint applications and executed SOX compliance tasks.
Educational Background
Master’s Degree in Computer Science

North Central Michigan College

August 2008 – May 2010

Petoskey, MI

Professional Certification
Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist July 2010

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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