Oracle RightNow CX Admin Resume

When writing a Oracle RightNow CX Admin Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Oracle RightNow CX Admin Resume example:

Richard Abernathy 1657 Dovetail Estates Clinton, OK 73601 (333) 861-8338 Email : [email]

Career Goal
A talented Oracle RightNow CX Admin seeking to work in a friendly environment where I can freely contribute my skills in .NET, MySQL and RightNow CX technologies

Technical Skills

Expertise in RDBMS applications:

MySQL
Oracle
SQL Server

Specialist in data modeling tools:

Star schema modeling
Fact and dimension tables
Erwin

Dexterity in reporting tools:

Desktop intelligence
Universe Designer
OBIEE

Quick and excellent in DB tools:

TOAD
Teradata
SQL Loader

Thorough understanding of ETL tools:

Informatica PowerCenter
SSIS
Power Exchange

Functional knowledge of software applications:

MS SharePoint
MS Visual Studio
Salesforce

Comprehensive knowledge of JavaScript libraries:

JQuery
Sencha

Immense abilities to:

Design custom interfaces and support business analytics
Develop service cloud and understand RightNow CX administration

Relevant Experience

Oracle RightNow CX Admin Accenture	January 2012 – Present Clinton, OK

Assisted in vendor evaluations and reviewed client gains. Formulated plans to support system efficiency and performance. Participated in removal of old reports and mailboxes. Conducted training sessions relating to RNT data models and system audits. Supported report development tasks and participated in RFPs. Documented policies for improvement of business rules. Created mailboxes and monitored report generation activities. Provided support in business analysis for existing system implementation.

Oracle RightNow CX Admin Eventus Solutions Group	November 2010 – January 2012 Washington, DC

Resolved technical issues in coordination with RightNow teams. Maintained and managed system access in order to comply with license formalities. Documented client gains and supported flow of contacts. Participated in verification of data with reporting activities. Formulated business strategies with desktop spaces and RightNow rules. Reviewed system efficiency to determine performance gaps. Suggested enhancements for knowledge base to ensure customer service. Managed Footprint applications and executed SOX compliance tasks.

Educational Background

Master’s Degree in Computer Science

North Central Michigan College

August 2008 – May 2010

Petoskey, MI

Professional Certification

Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist

July 2010