Oracle RightNow CX Admin Resume

When writing a Oracle RightNow CX Admin Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Oracle RightNow CX Admin Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Oracle RightNow CX Admin Resume example:

Richard Abernathy

1657 Dovetail Estates

Clinton, OK 73601

(333) 861-8338

Email : [email]


Career Goal
A talented Oracle RightNow CX Admin seeking to work in a friendly environment where I can freely contribute my skills in .NET, MySQL and RightNow CX technologies
Technical Skills
Expertise in RDBMS applications:

  • MySQL
  • Oracle
  • SQL Server

Specialist in data modeling tools:

  • Star schema modeling
  • Fact and dimension tables
  • Erwin

Dexterity in reporting tools:

  • Desktop intelligence
  • Universe Designer
  • OBIEE

Quick and excellent in DB tools:

  • TOAD
  • Teradata
  • SQL Loader

Thorough understanding of ETL tools:

  • Informatica PowerCenter
  • SSIS
  • Power Exchange

Functional knowledge of software applications:

  • MS SharePoint
  • MS Visual Studio
  • Salesforce

Comprehensive knowledge of JavaScript libraries:

  • JQuery
  • Sencha

Immense abilities to:

  • Design custom interfaces and support business analytics
  • Develop service cloud and understand RightNow CX administration
Relevant Experience
Oracle RightNow CX Admin

Accenture

January 2012 – Present

Clinton, OK

  • Assisted in vendor evaluations and reviewed client gains.
  • Formulated plans to support system efficiency and performance.
  • Participated in removal of old reports and mailboxes.
  • Conducted training sessions relating to RNT data models and system audits.
  • Supported report development tasks and participated in RFPs.
  • Documented policies for improvement of business rules.
  • Created mailboxes and monitored report generation activities.
  • Provided support in business analysis for existing system implementation.
Oracle RightNow CX Admin

Eventus Solutions Group

November 2010 – January 2012

Washington, DC

  • Resolved technical issues in coordination with RightNow teams.
  • Maintained and managed system access in order to comply with license formalities.
  • Documented client gains and supported flow of contacts.
  • Participated in verification of data with reporting activities.
  • Formulated business strategies with desktop spaces and RightNow rules.
  • Reviewed system efficiency to determine performance gaps.
  • Suggested enhancements for knowledge base to ensure customer service.
  • Managed Footprint applications and executed SOX compliance tasks.
Educational Background
Master’s Degree in Computer Science

North Central Michigan College

August 2008 – May 2010

Petoskey, MI

Professional Certification
Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist July 2010

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated