SaaS Implementation Specialist Resume

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Anthony Rose

4724 Elk Street

Los Angeles, CA 90017

(333) 348-2914

Email : [email]


Career Goal
Dynamic and multi-skilled SaaS Implementation Specialist seeking to exploit my deftness in ITSM, HP Service Anywhere and Remedy technologies
Technical Skills
Expertise in web technologies:

  • XML
  • JavaScript
  • Web Services

Specialist in SaaS applications:

  • CRM
  • SRM
  • E-Commerce

Dexterity in Apex payroll processes:

  • Employer on demand
  • Employer on go

Quick and excellent in MS Office products:

  • MS Excel
  • MS Word

Functional knowledge of Paychex applications:

  • Preview
  • Time and Attendance
  • HRO

Good knowledge of email applications:

  • Lotus Notes
  • Outlook Express

Strong implementation skills:

  • Create solution architecture and resolve customer requests
  • Implement ITSM tools and configure workflows

Immense abilities to:

  • Document business process and manage matrix resources
  • Analyze technical issues and maintain client interactions
Relevant Experience
SaaS Implementation Specialist

Certica Solutions, Inc.

January 2012 – Present

Los Angeles, CA

  • Analyzed business problems and reviewed business processes.
  • Prepared functional specifications and formulated design specifications.
  • Evaluated system applications and managed change requests.
  • Designed test scripts and created test scenarios.
  • Documented analytical workflows and results from clients.
  • Provided functional requirements for interfaces and GUI apps.
  • Developed user interface designs and documented use cases.
  • Conducted business surveys and participated in task analysis.
SaaS Implementation Specialist

Advanced Technology Group Inc

November 2010 – January 2012

Missoula, MT

  • Formulated product requirements for scalable implementations.
  • Prepared program plans and provided delivery of client implementations.
  • Created user experiences and coordinated project resources.
  • Maintained Service Grid platform and SaaS environments.
  • Participated in data integration and web workflows using XML.
  • Generated project status reports for all stakeholders.
  • Assisted in data management for client based configurations.
  • Provided assistance in requirements analysis and business trend tracking.
Educational Background
Master’s Degree in Computer Science

Las Vegas College

August 2008 – May 2010

Las Vegas, NV

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated