SaaS Implementation Specialist Resume Example

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Here is the SaaS Implementation Specialist Resume example:

Anthony Rose 4724 Elk Street Los Angeles, CA 90017 (333) 348-2914 Email : [email]

Career Goal
Dynamic and multi-skilled SaaS Implementation Specialist seeking to exploit my deftness in ITSM, HP Service Anywhere and Remedy technologies

Technical Skills

Expertise in web technologies:

XML
JavaScript
Web Services

Specialist in SaaS applications:

CRM
SRM
E-Commerce

Dexterity in Apex payroll processes:

Employer on demand
Employer on go

Quick and excellent in MS Office products:

MS Excel
MS Word

Functional knowledge of Paychex applications:

Preview
Time and Attendance
HRO

Good knowledge of email applications:

Lotus Notes
Outlook Express

Strong implementation skills:

Create solution architecture and resolve customer requests
Implement ITSM tools and configure workflows

Immense abilities to:

Document business process and manage matrix resources
Analyze technical issues and maintain client interactions

Relevant Experience

SaaS Implementation Specialist Certica Solutions, Inc.	January 2012 – Present Los Angeles, CA

Analyzed business problems and reviewed business processes. Prepared functional specifications and formulated design specifications. Evaluated system applications and managed change requests. Designed test scripts and created test scenarios. Documented analytical workflows and results from clients. Provided functional requirements for interfaces and GUI apps. Developed user interface designs and documented use cases. Conducted business surveys and participated in task analysis.

SaaS Implementation Specialist Advanced Technology Group Inc	November 2010 – January 2012 Missoula, MT

Formulated product requirements for scalable implementations. Prepared program plans and provided delivery of client implementations. Created user experiences and coordinated project resources. Maintained Service Grid platform and SaaS environments. Participated in data integration and web workflows using XML. Generated project status reports for all stakeholders. Assisted in data management for client based configurations. Provided assistance in requirements analysis and business trend tracking.

Educational Background

Master’s Degree in Computer Science

Las Vegas College

August 2008 – May 2010

Las Vegas, NV