SaaS Support Engineer Resume

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Norman Brock

4296 Hiney Road

North Las Vegas, NV 89032

(111) 519-4117

Email : [email]


Career Goal
Seeking an opportunity in a company where I can employ my technical proficiency in Java Core, Web Services and JSP technologies as a SaaS Support Engineer
Technical Skills
Profound knowledge of SDLC methodologies:

  • Agile
  • Waterfall
  • V-Model

Extensive technical knowledge of Java technologies:

  • JSP
  • Java 2-D
  • JSF

Strong technical command of Linux components:

  • RedHat
  • Hp-UX
  • Solaris

Substantial technical acumen of IDE:

  • Tomcat
  • Apache
  • HTTP

Cognitively expert in engineering software:

  • UCM
  • F5 Load Balancer
  • HL7

Adept in engineering services:

  • Root cause analysis
  • Asset management
  • IT Infrastructure design

Familiarity with mobile devices:

  • Windows 7 phones
  • Droids
  • iPad

Immense abilities to:

  • Use V-model technologies and implement system engineering
  • Prepare project plans and maintain technical documentation
Relevant Experience
SaaS Support Engineer

Jama Software

January 2012 – Present

North Las Vegas, NV

  • Maintained relationships with quality assurance and engineering teams.
  • Analyzed web based requests utilizing CRM systems.
  • Resolved customer issues and executed policy improvements.
  • Conducted root cause analysis and reviewed file defects.
  • Managed customer environments and administered Centrify user products.
  • Implemented Windows servers and SPAM filtering.
  • Designed and developed MS Dynamics CRM apps.
  • Executed email routing and analyzed setup issues.
SaaS Support Engineer

Stanley Black & Decker, Inc.

November 2010 – January 2012

San Jose, CA

  • Resolved technical issues and assisted in shift works.
  • Analyzed client feature requests relating to CRM database.
  • Maintained service functionality and generated project status reports.
  • Participated in issue resolutions and reviewed technical facts.
  • Designed logical solutions and configured Tegrity apps.
  • Provided technical support through telephone and email.
  • Administered content distribution networks and implemented shell scripting
  • Assisted in Dell automated deployments and desktop troubleshooting.
Educational Background
Bachelor’s Degree in Information Technology

Lake Washington Technical College

August 2006 – May 2010

Kirkland, WA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated