Telecommunications Analyst Resume

Jason Malm

2555 Flat Shoals Rd, Apt 1202

Buffalo, NY 14215



Job Objective Telecommunications Analyst position where I can effectively utilize my skills and expertise.

Highlights of Qualifications:

  • Sound knowledge of Networking
  • Ability to analyze and resolve complex data communication and telecommunication problems
  • Ability to manage multiple tasks in process simultaneously
  • Ability to learn new technologies and applications quickly
  • Ability to comprehend managerial and policy telecom issues
  • Ability to perform complex problem diagnosis and fault isolation of telephone systems
  • Profound knowledge of implementing DSL/Broadband connectivity to a small office environment

Professional Experience:

Telecommunications Analyst

Technology Consulting, Inc., Buffalo, NY

August 2005 – Present

  • Monitored and examined all telecommunications equipment, voicemail and PBXs.
  • Performed and conducted administration, moves and changes to PBX and Electronic Key Telephone systems.
  • Conducted and performed analysis of site telephone systems for the purpose of optimizing services and costs efficiencies.
  • Provided telephone education and setup for all new hires.
  • Developed and prepared training plan for educating existing staff on new features using telephony software.

Telecommunications Analyst

CB Richard Ellis, Buffalo, NY

May 2000 – July 2005

  • Documented telephony equipment and prepared administrative user manual.
  • Managed and maintained business call recording telephony software and provided reporting and retrieval.
  • Managed upgrade and patches of telephony equipment and software.
  • Recommended upgrades and enhancements to the telephony equipment and software.
  • Organized data related to Information Systems.
  • Created new workflows and managed existing workflows within the file management software.
  • Performed complete Administrative tasks such as organizing files, schedules and appointments.


Bachelors Degree in Communication

Santa Clara University, Santa Clara, CA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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