Experienced Field Technician Resume Example

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Here is the Experienced Field Technician Resume Example:

Edward Brown

250 Bassett Court,

Chicago Park, CA, 95712

(555)-555-5555

[email]

Summary

A professional field technician with proven experience in technical and customer support service; has vast knowledge in application system programming, diagnosis and development; can render work beyond office hours and can manage time wisely; results-oriented and passionate; with a driven spirit and optimism.

Professional Experience:

Field Technician February 2006 – Present

United Parcel Services, Sandy Springs, Georgia

Responsibilities:

Installed and upgraded hardware and software installations for online professional access.
Resolved software upgrades for bugs and glitches.
Installed and maintained all hardware and software-related system.
Repaired and maintained online UPS systems.
Installed, performed troubleshooting and repaired imported Uninterruptible Power Supplies (UPS).

Field Technician May 2001 – January 2006

United Technologies Corporation, Hartford, Connecticut

Responsibilities:

Provided software, hardware and operational support to ensure minimal down time and maximum staff productivity.
Installed and maintained computer systems including software and hardware components.
Installed and tested network infrastructure equipment including switches, routers, servers and structured cabling systems.
Resolved malfunctions and problems via upgrade, modification, repair and external support assistance.
Analyzed problems reported through 24×7 Hotlines, Online Customer Technical Support (CTS) systems and remote access.

Field Service Technician February 2000 – May 2001

Vocera Communications, San Jose, California

Responsibilities:

Installed and upgraded hardware and software installations for online professional access.
Resolved software upgrades for bugs and glitches.
Installed and maintained all hardware and software-related system.
Repaired and maintained online UPS systems.
Installed, performed troubleshooting and repaired imported Uninterruptible Power Supplies (UPS).

Field Technician May 2001 – January 2006

United Technologies Corporation, Hartford, Connecticut

Education

1998 – 2000 Masters in Engineering

Massachusetts Institute of Technology, MA

1994 – 1998 Bachelor of Science in Computer Engineering

Massachusetts Institute of Technology, MA

Skills:

Proficiency and expertise in using VAX and UNIX OS
Proficiency in both written and verbal communications
Experience with T-SQL and LINQ
Expertise with .NET, C# and design patterns
Proficiency in Microsoft Word, Access and Excel (spreadsheets and report generation)
Effective time-management skills

Awards and Affiliations

Dean’s Lister, Massachusetts Institute of Technology, Batch 1998