Guest Relations Executive Resume

Susan Maki

4827 Timber Ridge Road

Rancho Cordova, CA95742



Job Objective To enhance my skills and further my career by filling the position of Guest Relations Executive in well-established organization.

Highlights of Qualifications:

  • Good expertise in VIP and Guest Services
  • Wide knowledge of hotel guest relations, event management companies & airlines
  • Solid understanding of hotel property management systems
  • Excellent communication skills
  • Ability to deal effectively with guests, management, employees and outside contacts

Professional Experience:

Guest Relations Executive

Waterford Hotel Group,Rancho Cordova, CA

August 2007 – Present

  • Received guests and managed restaurant floor staff.
  • Maintained cleanliness and hygiene at all times in the working and guest areas.
  • Ensured all service standards are met as per the Standard Operation Procedure Manual (SOP).
  • Assured ultimate customer satisfaction and seating capacity is achieved.
  • Managed reservation system and maximized potential number of covers adhering to customer’s requirements.

Guest Relations Executive

Interstate Hotels & Resorts, Rancho Cordova, CA

May 2004- July 2007

  • Prepared reports for review by the manager, general manager and other executives.
  • Supervised development and implementation of new Guest Relations programs.
  • Handled lounge service providers and ensured proper communication of activities.
  • Maintained quality of customer service.
  • Provided value added service to guests.
  • Improved performance and enhanced guest experience through continuous interaction and involvement.


Bachelor’s Degree in Hotel Management

Iowa State University, Ames, IA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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