Guest Service Assistant Resume

Thomas Boucher

5279 Saddlebag Lake Rd

Boxboro, MA, 01719



Objective To obtain the position as Guest Service Assistant to ensure the smooth and conflicts free functioning of all operations of the organization.

Summary of Skills:

  • Ability to understand and follow oral and written instructions
  • Ability to effectively interact with patients, families, physicians and nursing staff
  • Ability to identify patients and visitors who are in need of guest services
  • Ability to accurately triage inquires and follow up on the progress
  • Strong customer service skills and willingness to serve the public

Work Experience:

Guest Service Assistant

Cleveland Clinic, Boxboro, MA

August 2005 to till date

  • Collected cash and credit card payments for admission tickets.
  • Provided general information to guests, answered questions and provided directions.
  • Interacted with guests courteously and professionally to enhance the visitor experience.
  • Overseen the compilation of weekly reservations, inventory efficiencies, occupancy and statistics and reports.
  • Transmitted messages using equipment such as telephone, fax and switchboard.

Guest Service Assistant

Gordmans, Boxboro, MA

May 2000 to July 2005

  • Prepared, confirmed and cancelled reservations for guests.
  • Deposited guest’s valuables in hotel safe or safe-deposit box.
  • Determined work procedures, prepared work schedules, and expedited workflow.
  • Overseen time and personnel records and preparation of payrolls.
  • Assisted in hiring, training and discharging workers.


Associate degrees in Customer Service

University of Iowa, Iowa City, IA

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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