Guest Service Representative Resume

When writing a Guest Service Representative Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Guest Service Representative Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Guest Service Representative Resume example:

Jose Necaise

3478 Philli Lane

Tulsa OK 74136

(555)-555-5555

[email]

Job Objective Seeking the opportunity to utilize my skills as an experienced Guest Service Representative while helping company excel and meet long-term goals.

Highlights of Qualifications:

  • Remarkable experience in the hospitality industry
  • Ability to accept and record wake-up call requests
  • Ability to processes guest reservations, registrations, payments, and departures
  • Ability to multi-task and sell hotel services
  • Ability to keep the guest satisfied while complying with hotel policies
  • Organizational skills including follow-through, problem solving, and communication

Professional Experience:

Guest Service Representative

White Lodging Services, Inc., Tulsa OK

November 2006 – Present

  • Handled guest inquires and cash and credit policies.
  • Managed check-ins and checkouts.
  • Managed VIP procedures.
  • Maintained PBX Operator duties and reservations responsibilities

Guest Service Representative

Jacobs Entertainment, Inc., Tulsa OK

February 2001 – October 2006

  • Answered telephone calls and carried out front office agent’s duties and PMS functions.
  • Handled guest requests through internal hotel tracking software.
  • Supervised hotel staff and imparted education to guests with regard to hotel services
  • Carried out wake-up call service, took room service orders and traced room service tray pick-ups.
  • Ensured updated directories and address books and executed emergency response practices.
  • Marketed hotel amenities and services to guests and aided guests internally and externally.

Education

Bachelor’s Degree In Hotel Management

Central Washington University, Ellensburg, WA