Guest Service Manager Resume

Jerry Britton

3921 Hickory Lane

Washington, DC 20024

(555)-555-5555

[email]

Job Objective Seeking the opportunity to fill Guest Service Manager’s position with a growing organization.

Highlights of Qualifications:

• Huge experience in providing optimal levels of customer services for various hospitality departments
• Outstanding knowledge of hotel departments
• Immense ability to multitask and prioritize work
• Exceptional ability to work in a flexible schedule and on weekends
• Good communication skills in both oral and written forms
• Skilled to provide optimal guest services
• Ability to communicate effectively with Clients, Management and Co-workers
• Proficient in providing exceptional facilities to guest

Professional Experience:

Guest Service Manager

Summit Hospitality Group, Ltd, Washington, DC

October 2008 – Present

• Assisted Front Desk department in managing all guest complaints and ensured resolution.
• Managed guest services and monitored operational departments for hotel.
• Ensured compliance to various brand standards and managed work accordingly.
• Monitored all quality issue complains, investigated issues and implemented required training programs.
• Maintained knowledge on various hotel events and activities.
• Hired and trained front desk and food and beverage employees in performing efficient work.
• Maintained hotel work according to required rules, regulations and policies.
• Analyzed problems in hotel and provided permanent solutions for same.

Guest Service Representative

Extended Stay Hotels, Washington, DC

August 2003 – September 2008

• Greeted all customers in a professional and courteous manner.
• Administered check in process for guests and verified information provided by guest.
• Managed and assisted customers in all telephone queries.
• Maintained knowledge on various products and services and promoted it to client.
• Monitored inventory of supplies for Manager and maintained records of product counts.
• Ensured a neat and clean lobby and front desk at all times.

Guest Service Coordinator

Hyatt, Washington, DC

May 1998 – July 2003

• Administered services and ensured optimal levels of customer service and satisfaction.
• Managed customers and informed about available services.
• Monitored inventory of supplies and placed purchase orders accordingly.
• Assisted in promoting business by handing out brochures.

Education

Bachelor’s Degree in Operations Management

Mercyhurst College, Erie, PA