Hotel Front Desk Agent Resume

Mark Elderkin

3090 County Road 17, Lot 4

Alicia, AR 72410

[email]

Job Objective To obtain a Hotel Front Desk Agent position in a highly reputed organization.

Work Experience:

Hotel Front Desk Agent, May 2004 – Present

Sage Hospitality Resources, Alicia, AR

  • Maintained exemplary telephone etiquette.
  • Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.
  • Handled mail, package, and message with due procedures.
  • Reported any abnormal patient condition to manager.
  • Ensured to balance each clerk’s shift reports and deposits.
  • Focused on cash-handling policies and procedures.

Hotel Front Desk Agent, March 2002– April 2004

Wyndham Phoenix, Alicia, AR

  • Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
  • Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits.
  • Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes.
  • Ensured guest requests are met, billing instructions are followed, and valid method of payment established.

Summary of Qualifications:

  • Vast hotel front desk and PMS computer experience in the hospitality industry
  • In-depth knowledge of all emergency procedures and Resort policies
  • Extensive knowledge of check-in and check-out procedures
  • Familiarity with daily hotel occupancy reports, status of rates and rooms available
  • Amazing ability to manage stressful situations calmly
  • Excellent oral and verbal communication skills
  • Proven ability to solve problems and resolve guests issues

Education

Associate Degree in Public Relations, Kansas City Kansas Community College, Kansas City, KS

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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