Retention Specialist Resume

Ralph Davis

4049 Cedarstone Drive

Toledo, OH 43613



Job Objective To acquire a position as a Retention Specialist that allows me to use my abilities to enhance and grow with the company.

Highlights of Qualifications:

  • Vast retention, telemarketing and sales experience
  • Huge knowledge of Medicare and Medicaid eligible market
  • Profound knowledge of inbound retention techniques and customer needs
  • Exceptional knowledge of the telecommunication industry
  • Excellent interpersonal and organization skills
  • Excellent verbal and written communication skills
  • Proficiency in using office equipment- computer, telephone, copier, fax, calculator and stapler

Professional Experience:

Retention Specialist

Vatterott Educational Centers, Toledo, OH

May 2006 – Present

  • Utilized the sales techniques and tools to retain consumer memberships.
  • Identified consumer needs and explained how the membership programs will address those needs.
  • Adhered to appropriate legal scripting when required.
  • Compiled all the calls into the membership system.

Retention Specialist

Sage Software, Inc., Toledo, OH

March 2003 – April 2006

  • Attended inbound disconnected calls immediately and proficiently.
  • Presented high level customer service in an efficient manner.
  • Introduced the products and services for existing customers.
  • Responded to all queries regarding billing disputes.
  • Executed orders for new service, reschedules and saved accounts.
  • Monitored and reported the results of retention efforts.


Bachelor’s Degree in Finance

Cardinal Stritch University, Milwaukee, WI

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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