Desktop Support Engineer Resume

Brandon Pratt

2103 N Nordica Ave

San Francisco, CA 94154



Objective To obtain a Desktop Support Engineer position in a well established company where my skills will make a positive contribution.


  • Familiar with different operating systems and antivirus systems
  • Wide knowledge in PC hardware and Windows OS.
  • Extensive experience in back office and desktop troubleshooting and problem diagnosis.
  • Skilled at troubleshooting networking related problems.

Professional Experience:

  • Desktop Support Engineer, 2006 to till date
  • Aastra Technologies Limited, CA
  • Created and maintained standard laptop and desktop build procedures.
  • Diagnosed, analyzed and resolved user laptop, PC or handheld devices software and hardware issues.
  • Tested computers and ensured that computer systems were functioning properly.
  • Installed, upgraded and tested various vendor-based desktop related software, following new releases or upon user requests.


M.S in Computer Science Engineering, 2006

Northwestern University

B.S in Computer Science Engineering, 2004

Columbia University

  • 1.0.0Version
  • 304Download
  • 1File Count
  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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