End User Support Resume

When writing a End User Support Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a End User Support Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the End User Support Resume example:

Alexander Gore

52 Stratford Park

Ellettsville, IN 47429

(555)-555-5555

[email]

Job Objective Seeking a position as End User Support in highly reputed and professional organization.

Summary of Qualifications:

  • Sound knowledge of providing technical support as part of a corporate information technology department
  • Profound knowledge of identifying and troubleshooting PC hardware and software issues
  • In-depth knowledge of supporting users in an Active Directory environment
  • Skilled in supporting MS Outlook with MS Exchange
  • Excellent analytical, problem-solving, decision-making and conflict resolution skills
  • Thorough knowledge of troubleshooting network connectivity issues LAN, WAN and VPN
  • Excellent written and oral communication skills
  • Ability to escalate issues appropriately
  • Ability to organize workload and multi-task and prioritize work effectively

Work Experience:

End User Support, August 2005 – Present

Morrison & Foerster LLP, Ellettsville, IN

  • Supported users in person, over the phone and using remote desktop tools.
  • Documented the problem, the action taken and the resolution in a ticket management system.
  • Worked within a tiered structure and assisted JR Contractors, while escalating complex issues to more senior team members of the team.
  • Installed, configured and resolved Windows XP clients in an Active Directory environment.
  • Supported clients working remotely via a VPN software client over cable and DSL connections.
  • Conducted Active Directory Domain administrative tasks under the guidance of the network-engineering group.

Education

Bachelor’s Degree in Information Technology, Garrett-Evangelical Theological Seminary, Illinois, IL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated