ITSM Program Manager Resume

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Here is the ITSM Program Manager Resume example:

Victor Ritchie

623 Raver Croft Drive

Elizabethton, TN 37643

(222) 966-2028

Email : [email]


Career Goal
To contribute my technical expertise in ITSM, BMC Remedy, Oracle, MS Access, SEI CMM Level 5 and help in Organizational growth as an ITSM Program Manager.
Technical Skills
High proficiency with Desktop tools:

  • MS Visio, MS Office
  • Primavera
  • MS Project

Adept with Project Management Body of Knowledge:

  • ITSM
  • ITILv3

Strong technical knowledge of DB tools:

  • MS Access
  • Oracle ERP v11.5.8

Solid understanding of software development methodologies:

  • Waterfall
  • Spiral
  • Iterative

Immense potential to utilize software techniques:

  • SEI CMM
  • DOD 5000 2
  • MIL-HDBK-881

Quick and brilliant with operating systems:

  • Unix, VM
  • Windows 2000/ 98/ XP/7

Superb IT service management skills:

  • Negotiation
  • Project Management

Vast capabilities to:

  • Manage project budgets efficiently
  • Demonstrate strong leadership dexterity
Relevant Experience
ITSM Program Manager

Northern Trust Corp.

January 2012 – Present

Elizabethton, TN

  • Supported technical team members in improvement of IT processes and project management tasks.
  • Conducted reviews for project proposals and phases for determination of timeframe and funding limitations.
  • Implemented procedures for understanding staffing requirements and resource allocation to project tasks.
  • Participated in all phases of project development lifecycle including recruitment of project personnel.
  • Coordinated with project teams for development of agile and waterfall as per project requirements.
  • Evaluated status reports in coordination with project personnel to suggest suitable modifications.
  • Prepared documentation for agendas and minutes of all status meetings to include all action items.
  • Provided assistance for technical assessments, review and documentation of business process workflows.
ITSM Program Manager

Maden Technologies

November 2010 – January 2012

Baltimore, MD

  • Assisted in gathering and documentation of project requirements and success criteria.
  • Evaluated project progress by development of metrics, procedures and methods.
  • Participated in all project status meetings on daily and weekly basis.
  • Resolved technical issues and risks by proper recording, tracking and status reporting.
  • Communicated with executive management teams regarding updated portfolio status reports.
  • Provided technical assistance to PMs for development and maintenance of project schedules and work plans.
  • Coordinated with project sponsors and external vendors regarding project status and further improvements.
  • Supported technical teams in post project reviews for understanding performance and critical project areas.
Educational Background
Master’s Degree in Information Technology

Central Kentucky Technical College

August 2008 – May 2010

Lexington, KY

Professional Certification
IBM Certified Deployment Professional – Maximo. V6 ITSM July 2010

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated