ITSM Program Manager Resume Example

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Here is the ITSM Program Manager Resume example:

Victor Ritchie 623 Raver Croft Drive Elizabethton, TN 37643 (222) 966-2028 Email : [email]

Career Goal
To contribute my technical expertise in ITSM, BMC Remedy, Oracle, MS Access, SEI CMM Level 5 and help in Organizational growth as an ITSM Program Manager.

Technical Skills

High proficiency with Desktop tools:

MS Visio, MS Office
Primavera
MS Project

Adept with Project Management Body of Knowledge:

ITSM
ITILv3

Strong technical knowledge of DB tools:

MS Access
Oracle ERP v11.5.8

Solid understanding of software development methodologies:

Waterfall
Spiral
Iterative

Immense potential to utilize software techniques:

SEI CMM
DOD 5000 2
MIL-HDBK-881

Quick and brilliant with operating systems:

Unix, VM
Windows 2000/ 98/ XP/7

Superb IT service management skills:

Negotiation
Project Management

Vast capabilities to:

Manage project budgets efficiently
Demonstrate strong leadership dexterity

Relevant Experience

ITSM Program Manager Northern Trust Corp.	January 2012 – Present Elizabethton, TN

Supported technical team members in improvement of IT processes and project management tasks. Conducted reviews for project proposals and phases for determination of timeframe and funding limitations. Implemented procedures for understanding staffing requirements and resource allocation to project tasks. Participated in all phases of project development lifecycle including recruitment of project personnel. Coordinated with project teams for development of agile and waterfall as per project requirements. Evaluated status reports in coordination with project personnel to suggest suitable modifications. Prepared documentation for agendas and minutes of all status meetings to include all action items. Provided assistance for technical assessments, review and documentation of business process workflows.

ITSM Program Manager Maden Technologies	November 2010 – January 2012 Baltimore, MD

Assisted in gathering and documentation of project requirements and success criteria. Evaluated project progress by development of metrics, procedures and methods. Participated in all project status meetings on daily and weekly basis. Resolved technical issues and risks by proper recording, tracking and status reporting. Communicated with executive management teams regarding updated portfolio status reports. Provided technical assistance to PMs for development and maintenance of project schedules and work plans. Coordinated with project sponsors and external vendors regarding project status and further improvements. Supported technical teams in post project reviews for understanding performance and critical project areas.

Educational Background

Master’s Degree in Information Technology

Central Kentucky Technical College

August 2008 – May 2010

Lexington, KY

Professional Certification

IBM Certified Deployment Professional – Maximo. V6 ITSM

July 2010