Oracle Support Resume

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Here is the Oracle Support Resume example:

Thad Fikes

3110 Cross Street

Saginaw, MI 48607

(555)-555-5555

[email]

Job Objective Seeking a position as Oracle Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

Oracle Production Support consultant with extensive IT Support experience
Familiarity with Oracle PL/SQL, UNIX, LINUX, ERP, Java, Forms/ OA Framework and BI Publisher
Proficient with Oracle ERP system and good understanding of Oracle Modules
In-depth knowledge of Oracle Application administration and maintenance
Skilled in database technology troubleshooting and problem resolution
Proficient with Microsoft desktop products and Microsoft Office Suite
Amazing ability to work independently with little supervision
Excellent communication and negotiation skills

Work Experience:

Oracle Support, August 2005 – Present

Peterson, Inc., Saginaw, MI

Provided helpdesk services to include resolving issues and elevating defects.
Documented helpdesk trouble tickets in the Helpdesk tool and leveraged the tool to create Helpdesk metrics.
Developed, documented, and executed Standard Operating Procedures.
Conducted re-occurring weekly meetings to capture agency level issues.
Supported development and maintained system launch webpage.
Assisted in development of test scripts and training materials.

Oracle Support, May 2000 – July 2005

Bisley Corporation, Saginaw, MI

Supported Oracle production and deployment at customer site.
Ensured development and preparation of agency level helpdesks.
Identified risk areas, issues, and proposed resolutions.
Developed and maintained relevant database on oracle.
Supported internal software development using Oracle.

Education

Bachelor’s Degree in Computer Science, College of Mount Saint Joseph, Ohio, OH