Oracle Support Resume

Thad Fikes

3110 Cross Street

Saginaw, MI 48607



Job Objective Seeking a position as Oracle Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

  • Oracle Production Support consultant with extensive IT Support experience
  • Familiarity with Oracle PL/SQL, UNIX, LINUX, ERP, Java, Forms/ OA Framework and BI Publisher
  • Proficient with Oracle ERP system and good understanding of Oracle Modules
  • In-depth knowledge of Oracle Application administration and maintenance
  • Skilled in database technology troubleshooting and problem resolution
  • Proficient with Microsoft desktop products and Microsoft Office Suite
  • Amazing ability to work independently with little supervision
  • Excellent communication and negotiation skills

Work Experience:

Oracle Support, August 2005 – Present

Peterson, Inc., Saginaw, MI

  • Provided helpdesk services to include resolving issues and elevating defects.
  • Documented helpdesk trouble tickets in the Helpdesk tool and leveraged the tool to create Helpdesk metrics.
  • Developed, documented, and executed Standard Operating Procedures.
  • Conducted re-occurring weekly meetings to capture agency level issues.
  • Supported development and maintained system launch webpage.
  • Assisted in development of test scripts and training materials.

Oracle Support, May 2000 – July 2005

Bisley Corporation, Saginaw, MI

  • Supported Oracle production and deployment at customer site.
  • Ensured development and preparation of agency level helpdesks.
  • Identified risk areas, issues, and proposed resolutions.
  • Developed and maintained relevant database on oracle.
  • Supported internal software development using Oracle.


Bachelor’s Degree in Computer Science, College of Mount Saint Joseph, Ohio, OH

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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