Remote Desktop Support Resume

Thad Fikes

3110 Cross Street

Saginaw, MI 48607



Job Objective Seeking a position as Remote Desktop Support in a reputable company that permits me to utilize my education and training for the development of the company.

Summary of Qualifications:

  • Profound experience in remote hardware troubleshooting and software installations
  • Sound knowledge of working with client server implementations
  • Familiarity with Laptop and peripherals, Win XP & 7
  • Proficient in MS Office Suite 2007 & 2010 including Outlook, Exchange 2007, SharePoint 2007, Anti-Virus and remote desktop tools
  • Strong interpersonal, analytical and problem solving skills
  • Excellent communication skills
  • Profound ability to work in a team environment or independently
  • Proven ability to handle work pressure

Work Experience:

Remote Desktop Support, August 2005 – Present

Guidewire Software, Saginaw, MI

  • Coordinated modification records for management control.
  • Prepared reports of change effect on overall product.
  • Identified and maintained the original configuration of requirements.
  • Managed to track all problems and changes in product documents and software.
  • Ensured that only approved and validated changes are incorporated.

Remote Desktop Support, May 2000 – July 2005

Technisource, Saginaw, MI

  • Administered client’s hardware and software solutions.
  • Maintained implementation of system with appropriate support personnel.
  • Troubleshot complex systems, servers and network issues.
  • Prepared technical specifications and documentation for user back-up.
  • Developed and conducted training programs to educate clients.
  • Acted as a technical expert in conjunction with business development efforts.


Bachelors Degree in Information Technology, Randolph-Macon College, Virginia, VA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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