IT Remote Support Resume

Richard Tower

1912 Irving Road

Worthington, OH 43085



Job Objective Seeking a position as IT Remote Support in a stable company where I can use my skills to benefit the company.

Summary of Qualifications:

  • Remarkable experience in providing Remote Network Support
  • Excellent knowledge of server platforms, network diagnostic tools and VPN troubleshooting
  • Familiarity with protocols and services including HTTP, HTTPS, FTP, DNS, firewalls, caching and proxies
  • Strong written and verbal communication skills
  • Profound ability to prioritize work to simultaneously handle multiple responsibilities
  • Proven ability to seek & obtain proactive solutions to difficult situations

Work Experience:

IT Remote Support, August 2005 – Present

Staples, Inc., Worthington, OH

  • Delivered personalized IT infrastructure support for customer base from a centralized facility using remote capabilities and leading edge automation tools.
  • Managed to identify, troubleshoot, research, support and resolve customer IT issues.
  • Ensured accurate and up to date delivery of information.
  • Assisted users in solving all computer-related problems through remote login, over the phone and by email.

IT Remote Support, May 2000 – July 2005

Mitre Corporation, Worthington, OH

  • Troubleshot, diagnosed all common PC related problems.
  • Assisted with PC, network hardware and software upgrades as required.
  • Responded appropriately to end user community queries.
  • Assisted in testing and deploying software upgrades on all systems.
  • Documented helpdesk issues and administered timely follow-up till resolution of issue.


Bachelor’s Degree in Information Technology, Concordia University–Irvine, California, CA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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