IT Support Technician Resume

John Elliott

1540 Golden Crest Dr

High Point, NC, 27262



Objective Seek to join a reputed organization as an IT Support Technician.

Summary of Skills:

  • Huge experience in using remote controlled software applications like Virtual Network Computing
  • Sound knowledge of IP networking, topology and management
  • Ability to troubleshoot workstations effectively
  • Ability to work well under pressure
  • Proficient with XP, Windows 7 and MS office 2010, 2007
  • Good mathematical and analytical skills

Work Experience

IT Support Technician

Numerica Corporation, High Point, NC

August 2005 to till date

Installed, troubleshot and maintained system hardware and software.

Provided technical support to customers by using IT Call Center and service desk software.

Resolved technical support issues in a timely manner.

Provided technical assistance in maintaining security and accessing systems.

Supported customers in training and troubleshooting ERP system.

Assisted and guided staff to comply with software license agreements.

IT Support Technician

Jabil, High Point, NC

May 2000 to July 2005

Installed, configured and monitored the function of customer’s electronic computer equipment.

Supported special projects based on customer derived requirements.

Assisted in the support of legacy system.

Maintained company’s computing infrastructure.

Installed, repaired, and maintained personal computers and peripheral device.


Bachelor Degree in Information Technology

Ashland Community College, Ashland, KY

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