Technical Specialist Resume

Johnny Haughton

3595 Seltice Way

Post Falls, ID 83854



Job Objective Seeking a position with a growing company where my training as a Technical Specialist, education and experiences can be put to good use.

Summary of Qualifications:

  • Huge experience in industrial setting and data warehousing
  • Exceptional knowledge of performance tuning techniques and HVAC equipment service
  • Good understanding of overall enterprise architecture
  • Proficient with integration tools, control systems, Building Management Systems
  • and application servers
  • Excellent client facing and technical mentoring skills
  • Good interpersonal and communication skills
  • Outstanding ability to multi-task and be adaptable to changing environments

Work Experience:

Technical Specialist, May 2006 – Present

IBM, Post Falls, ID

  • Advised, consulted, and troubleshoot BD businesses.
  • Maintained and updated BD product-line information documents.
  • Conducted off-site technical support and training for customers and sales to resolve complex product issues.
  • Assisted in the evaluation, development and enhancement of training courses for Technical Service Representatives.
  • Coordinated new products training for Technical Service and work with Sales & Marketing team.
  • Maintained the accurate and complete documentation of product-line updates and all Product Incident Reports (PIR).

Technical Specialist, March 2003 – April 2006

Walt Disney, Post Falls, ID

  • Assisted the field technicians with escalated service issues.
  • Performed the upgrades and updates to customer software.
  • Assisted the sales with development of new proposals.
  • Provided the technical review of engineering documentation prior to bid and submittal.
  • Managed the security projects for on time completion.
  • Scheduled work at customer site, review onsite conditions.
  • Ensured equipment, materials and tools are available for timely completion of projects.


Bachelor’s Degree in information Technology, Andrew Jackson University, Birmingham, AL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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