Technical Support Executive Resume

Paul Hendey

5821 S Mayfield Ave

Chicago, IL 60652

(555)-555-5555

[email]

Summary

An innovative and highly skilled Technical Support Executive offering support and solutions to customer queries, especially pertaining to Hardware, Systems Administration, Quality and Networking; excellent time management skills; proficient in computer skills; excellent organizational skills

Professional Experience:

Technical Support Executive January 2007 – present

ESPO Corporation, Chicago, IL

Responsibilities:

  • Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local area networks
  • Performed preventative maintenance in accordance with department policies
  • Installed applications software on the networks
  • Maintained customer network documentation
  • Created and maintained customers’ directory structures, security rights and printer configurations
  • Discussed software applications with customers to determine level of satisfaction and/or the need to modify software

Technical Support Executive May 2004 – December 2006

ESPO Corporation, Chicago, IL

Responsibilities:

  • Conducted troubleshooting methods in customers’ technical problems
  • Maintained database of inventory of workstations and associated equipment
  • Assisted in research and purchase of hardware and software
  • Provided technical advice and assistance to customers concerning data communication equipment

Director of Customer Relations February 1999 – May 2004

ESPO Corporation, Chicago, IL

Responsibilities:

  • Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local area networks
  • Performed preventative maintenance in accordance with department policies
  • Installed applications software on the networks
  • Maintained customer network documentation
  • Created and maintained customers’ directory structures, security rights and printer configurations
  • Discussed software applications with customers to determine level of satisfaction and/or the need to modify software

Technical Support Executive May 2004 – December 2006

ESPO Corporation, Chicago, IL

Education

Associate Degree in Information Technology, Rice University, 1999

Bachelor of Science in Electrical Engineering, Rice University, 1994

Skills:

  • Established Project Management Team Building & Leadership
  • Knowledgeable in Staffing & Budgeting Planning & Scheduling
  • Worked on Resource Planning & Allocation Multi-Project Administration
  • Knowledgeable in Product Development (Software, QA, Documentation)

Awards and Affiliations

Customer Service Association, Member

American Society of Technical Professionals, Member

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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