Technical Support Executive Resume

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Here is the Technical Support Executive Resume example:

Paul Hendey

5821 S Mayfield Ave

Chicago, IL 60652

(555)-555-5555

[email]

Summary

An innovative and highly skilled Technical Support Executive offering support and solutions to customer queries, especially pertaining to Hardware, Systems Administration, Quality and Networking; excellent time management skills; proficient in computer skills; excellent organizational skills

Professional Experience:

Technical Support Executive January 2007 – present

ESPO Corporation, Chicago, IL

Responsibilities:

Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local area networks
Performed preventative maintenance in accordance with department policies
Installed applications software on the networks
Maintained customer network documentation
Created and maintained customers’ directory structures, security rights and printer configurations
Discussed software applications with customers to determine level of satisfaction and/or the need to modify software

Technical Support Executive May 2004 – December 2006

ESPO Corporation, Chicago, IL

Responsibilities:

Conducted troubleshooting methods in customers’ technical problems
Maintained database of inventory of workstations and associated equipment
Assisted in research and purchase of hardware and software
Provided technical advice and assistance to customers concerning data communication equipment

Director of Customer Relations February 1999 – May 2004

ESPO Corporation, Chicago, IL

Responsibilities:

Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local area networks
Performed preventative maintenance in accordance with department policies
Installed applications software on the networks
Maintained customer network documentation
Created and maintained customers’ directory structures, security rights and printer configurations
Discussed software applications with customers to determine level of satisfaction and/or the need to modify software

Technical Support Executive May 2004 – December 2006

ESPO Corporation, Chicago, IL

Education

Associate Degree in Information Technology, Rice University, 1999

Bachelor of Science in Electrical Engineering, Rice University, 1994

Skills:

Established Project Management Team Building & Leadership
Knowledgeable in Staffing & Budgeting Planning & Scheduling
Worked on Resource Planning & Allocation Multi-Project Administration
Knowledgeable in Product Development (Software, QA, Documentation)

Awards and Affiliations

Customer Service Association, Member

American Society of Technical Professionals, Member