Technical Support Team Leader Resume Example

When writing a Technical Support Team Leader Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Technical Support Team Leader Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the Technical Support Team Leader Resume example:

Mark Frank

455 Walton Street

Salt Lake City, UT 84104



Career Objective Looking for an opportunity to obtain a Technical Support Team Leader position and use my abilities to create a good working environment in which to grow and thrive.

Summary of Qualifications:

  • Strong understanding of performance and quality assurance management
  • Ability to convince other executives and team members Competencies
  • Ability to work in diverse cultural and challenging professional environments
  • Ability to lead project resources, work under pressure and meet deadlines
  • Ability to encourage, motivate and provide recognition
  • Ability to convert technical knowledge into easily understood terms

Work Experience:

Technical Support Team Leader, August 2005 – Present

Acxiom, Salt Lake City, UT

  • Managed technical support representatives.
  • Achieved target goals adhering to established polices.
  • Monitored calls for quality purposes and coach employees on ways to improve the quality of calls.
  • Assisted representatives in finding a suitable solution to resolve customer issues.
  • Resolved all escalated issues.
  • Solved complex issues.

Technical Support Team Leader, May 2000 – July 2005

Honeywell International Inc, Salt Lake City, UT

  • Managed Operation & Maintenance of the system.
  • Executed support needs of roll-out, preventive and corrective maintenance, regional needs.
  • Planned, monitored and reported Technical System Support performance.
  • Managed maintenance execution.
  • Ensured efficient system availability.
  • Coordinated and supervised Technical Service Teams within the region.
  • Managed the day to day workflow of tickets and phone calls.


Bachelor’s Degree In Computer Science, Marymount University, Arlington, VA

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  • March 1, 2022Create Date
  • March 1, 2022Last Updated