Credit Card Fraud Investigator Resume

Hugh Koch

4453 Cecil Street

Westchester, IL 60154

(555)-555-5555

[email]

Job Objective Seeking the opportunity in which to fill the Credit Card Fraud Investigator position for well-established organization.

Highlights of Qualifications:

• Vast experience in fraud investigations in a credit card operations environment
• Familiarity with Regulation E, Regulation Z, Privacy Act, FACT Act, OCC (SAR requirements), Patriot Act, MasterCard/Visa Rules and Regulations
• Ability to communicate effectively will all levels of the Bancorp and external customers
• Exceptional ability to read and understand simple instructions, short correspondence and memos
• Proficient with Microsoft Windows, Word, Excel and Outlook

Professional Experience:

Credit Card Fraud Investigator, August 2005 – Present

MetaBank, Westchester, IL

• Conducted quality control reviews for other fraud analysts.
• Provided recommendations to processes improvement.
• Answered policy questions and acted as a resource for the other fraud analysts.
• Ensured that all necessary documentation is completed and on file.
• Developed quarterly reports on fraud losses and trends.
• Built, managed and enhanced positive relationships with all business lines within MPS.

Education

Bachelor’s Degree in Business Administration, Northern Michigan University, Marquette, MI