Dispatch Operator Resume Example

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Here is the Dispatch Operator Resume example:

Jeremy Simon

74420 Highway 111, Ste E

Farley, IA 52046

(555)-555-5555

[email]

Job Objective Seeking to obtain a Dispatch Operator position with an organization where I can utilize my skills and be an asset to the employer.

Summary of Qualifications:

Remarkable customer service experience in carrier transportation operations
In-depth knowledge of County geo-political boundaries, major highways, and landmarks
Operational knowledge telephone switchboard, PBX equipment and systems
Excellent communication skills with superior telephone etiquette and customer relations skills
Skilled in relaying incoming, outgoing, and transfer calls, overhead paging, code calls and Air Care dispatch
Proficient in Microsoft Windows Suite and internet
Ability to handle emergency situations calmly
Ability to type 20 WPM
Strong ability to listen intently and write clearly with superior follow up discipline
Ability to multi-task and be detail oriented

Work Experience:

Dispatch Operator, May 2004 – Present

CenterPoint Technologies, Farley, IA

Operated the telephone switchboard and transferred Air Care dispatch.
Managed alarm dispatches and responded to service requests and general queries.
Documented alarm handling procedures within the alarm screens.
Dispatched field personnel from our branches and central station records creation and maintenance.
Received all incoming calls via telephone and direct connect from employees, clients and costumers.
Responded actively during emergency situations.

Dispatch Operator, March 2002– April 2004

ADT Security Services, Farley, IA

Promptly answered all incoming phone calls and transferred to appropriate department and person in a timely, accurate and friendly manner.
Coordinated all radio communications for Security, Maintenance and Housekeeping.
Operated telephone exchange, intercommunication system and two-way radio to communicate.
Furnished information and phone numbers to callers as requested.
Dispatched safeguarding personnel to guest rooms when required.

Education

Bachelor’s Degree in Arts, Northern Arizona University, Arizona, AZ