Technical Services Manager Resume

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Here is the Technical Services Manager Resume example:

Gerald Aceves

3315 Kembery Drive

Roselle, IL 60172

(555)-555-5555

[email]

Job Objective Seeking Technical Services Manager Position with the perfect company that gives me the opportunity to learn and gain more experience in this field.

Highlights of Qualifications:

Huge experience with communication equipments, maintaining computer hardware and providing support to desktop infrastructure
Expertise in working on computer software and hardware
Profound knowledge of Microsoft Windows 2000
Deep knowledge of software development life cycle
Remarkable ability to work on various computer applications and teach others
Outstanding ability to troubleshoot and resolve problems related to software and hardware
Excellent skills to work on problem tracking systems
Proficient in working on LAN related technology
Ability to express complex technical concepts effectively
Familiarity in working on help desk and resolving issues
Exceptional understanding of Unix and Linux platforms

Professional Experience:

Technical Services Manager

Ocean Spray, Roselle, IL

October 2008 – Present

Developed objectives for technical services department and designed strategies to provide optimal services to clients.
Managed all activities of Service Development Managers and recommended ways to improve efficiency of computer hardware and software.
Monitored all issues occurring in hardware, software and databases of systems and ensured timely resolve.
Organized a library of documents related to technical services such as periodicals and reports on systems.
Reviewed new policies and procedures related to hardware and software and recommended changes if required.
Determined cost estimates for all new hardware and software components, its upgrades and cost of various projects.
Ensured work according to Information Technology performance standards.
Initiated publishing of articles on all enterprise activities and participated in user group presentations on both national and local level.

Technical Services Analyst

Siemens PLM Software, Roselle, IL

August 2003 – September 2008

Monitored workstations and provided technical support to all installations and changes made in technology.
Assisted users in technical issues with help of documents and analyzed problems.
Managed tracking systems and performed asset tagging on all software license product and entered necessary details in systems.
Provided cost effective and reliable technical solutions to all networks and at various locations.
Maintained necessary documents for all devices on systems.
Reviewed new applications and technology introduced in systems.

Technical Services Associate

Strata Decision Technology, Roselle, IL

May 1998 – July 2003

Monitored all problem calls made to solution centre and processed calls.
Identified problems faced by user and at times escalated to other support groups for resolution.
Managed customer problems and provided them with status of resolution in a timely manner.
Documented problems and prepared detailed summaries to be presented to management.
Developed and implemented user acceptance test and all related testing activities.
Assisted Solution Center in everyday activities and at times special projects.

Education

Bachelor’s Degree in Information Systems

McKendree College, Lebanon, IL