Alarm Dispatcher Resume

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Here is the Alarm Dispatcher Resume example:

Jose Clemons

3900 Lake Road

Pennsauken, NJ 8110

(555)-555-5555

[email]

Job Objective Want to work as Alarm Dispatcherand contribute towards the success and growth of your company.

Highlights of Qualifications:

Excellent experience in managing documents and entering data
Sound knowledge of computer and software systems
Profound knowledge of surveillance systems and security procedures
Ability to administer everyday operations and assisted to resolve issues.
Ability to maintain confidentiality of information to achieve goals
Proficient in managing emergency situations efficiently

Professional Experience:

Alarm Dispatcher

ADT Security Services, Pennsauken, NJ

August 2012 – Present

Responsibilities:

Monitored various systems for the appropriate alarm signals and provided response.
Administered outgoing calls and evaluated the requirement before dispatch.
Processed and completed alarm activities as per required handling procedures.
Ensured compliance to the departmental policies and procedures.
Managed phone calls and redirected it to the appropriate individual or department.
Provided optimal level of customer services and decided low and high priority of alarms.

Alarm Dispatcher

Gallaher & Associates, Inc., Pennsauken, NJ

May 2009 – July 2012

Responsibilities:

Monitored various fire alarms within required time frame such as for medical and burglary cases.
Ensured that every alarm gets proper handling and authorities are notified as per requriement.
Assisted to dispatch the authorities as per the requirement of the emergency.
Ensured compliance to alarm protocols and ensued safeguard of individual and property.
Provided response to outbound calls and evaluated emergency signals.
Documented information and maintained forms, logs and records for every emergency call.

Education

Bachelor’s Degree in Criminal Justice

Middlesex County College, Edison, NJ