Sales Agent Resume

Richard Pachter

5403 Riverside Station Blvd

Hays, KS 67601


Job Objective To obtain a Sales Agent position that will allow me to utilize my skills and has potential for growth.

Work Experience:

Sales Agent, May 2004 – Present

Citizens Financial Group, Hays, KS

  • Answered incoming telephone calls and responded to customer questions.
  • Resolved problems according to standardized procedures while maintaining courteous manner.
  • Delivered quality customer service and developed relationships with prospective customers.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Quoted prices and encouraged customers to buy.
  • Explained product options, related charges and mandatory disclosures clearly and concisely.
  • Used product information, client tools, scripting and rebuttals to overcome resistance.

Sales Agent, March 2002– April 2004

Dollar Thrifty Automotive Group, Inc., Hays, KS

  • Handled difficult and sensitive questions and emotional customers while maintaining professional demeanor.
  • Entered relevant customer payment information into computer database system.
  • Gathered information to determine customer needs.
  • Entered alpha and numeric data via computer keyboard into an automated system accurately.
  • Performed each essential duty adequately.

Summary of Qualifications:

  • Admirable experience to develop key relationships and market products within community organizations
  • Remarkable knowledge of sales procedures
  • Outstanding ability to convince customers to buy products
  • Ability to present information clearly and concisely
  • Profoundly ability to effectively and clearly communicate
  • Ability to handle emotionally escalated calls and situations that require empathetic responses
  • Strong demonstrated ability to market and sell in multi-product environment
  • Excellent interpersonal skills including written, verbal and presentation delivery
  • Ability to develop and maintain customer relationships
  • Strong computer skills and working knowledge of MS Office applications


Associate Degree in Marketing, Moraine Valley Community College, Palos Hills, IL

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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