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Knowledgeable Service Advisor Job Description

A service advisor works for a car dealership or car mechanic company, and is responsible for addressing customer concerns about their vehicles and advising on the best course of action. A service advisor job description requires detailed knowledge of car mechanics, strong interpersonal skills, and the ability to communicate well with patrons.

Position Description

A service advisor listens to a customer’s description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue,and provides suggestions for the best ways to fix the vehicle.

Essential Duties and Responsibilities of a Service Advisor

  • Asks customers to explain specific vehicle issues.
  • Takes detailed notes about symptoms based on customer testimony.
  • Enters customer information into system database.
  • Inspects vehicle to further analyze the problem.
  • Advises customer on necessary repairs and maintenance.
  • Works with customer to formulate the best service plan for their budget and needs.
  • Draws up work order.
  • Assigns service to specific mechanic.
  • Assists mechanics in completing repairs.
  • Provides cost estimates to customers.
  • Answers questions posed by customers.
  • Maintains electronic and/or paper records of completed service work.
  • Explains the work completed by mechanics and makes suggestion for future maintenance.
  • Provides billing statements and explains billing details.
  • Processes payments.
  • Inspects work completed by mechanics.
  • Test drives vehicle before returning it to the customer.
  • Trains new service writers.

Required Knowledge, Skills and Abilities

  • Demonstrates detailed knowledge of the automotive industry.
  • Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
  • Exhibits strong customer service skills.
  • Demonstrates solid organizational abilities.
  • Possesses knowledge of proper safety precautions in the service area.
  • Knows how to drive vehicles with both automatic and manual transmission.
  • Demonstrates strong leadership skills.
  • Is able to read and interpret work orders and billing statements.
  • Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.
  • Pays close attention to detail.
  • Possesses basic computer skills.
  • Possesses physical strength and stamina to remain standing or moving for an entire shift.
  • Maintains calm and patient demeanor with frustrated or confused customers.
  • Works well with a team of mechanics.

Education and Experience

  • High school diploma or GED required.
  • Previous experience in the automotive service industry is required.
  • Must hold valid driver’s license.

Work Environment

  • Times will be spent at the front end of the service area assisting customers.
  • Time will also be spent in the shop overseeing and assisting with repairs.
  • Conditions in the shop may be dangerous and dirty.
  • Proper protective gear should be worn at all times.
  • Standard 40-hour workweek applies though shifts may vary from day to night.
  • Some weekend hours are required.


  • The average salary for a service advisor is between $50,000 and $60,000 per year.
  • The most established and experienced advisors can make up to $100,000-$110,000 per year.

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