A Boutique Manager is responsible for managing the sales, operations, asset protection, and human resources function of the boutique to assure a great customer experience and optimum profitability. Boutique managers motivate and inspire their team to achieve productivity and sales goals.
Boutique Managers are responsible for achieving sales and service level targets set for the boutique, recruiting and training personnel, making sure that every customer is served in a timely manner, and managing customer inquiries and complaints. They also motivate the staff to provide exceptional customer service, manage shifts and complete all reports or documentations related to each shift, abide by cash collection procedures and make sure all staff members follow it. Boutique managers are also in charge of collecting cash, organizing appropriate transfer, delivering all requested reports, ensuring computer systems are functioning correctly, running periodical physical stock inventory, placing orders, and checking deliveries. Boutique managers also ensure the boutique is clean and well maintained, maintain a visually appealing display; and ensure the boutique complies with all applicable laws.
Education and Training Requirements
The minimum requirement to be hired as a Boutique Manager is usually a high school or GED diploma, and 2 years of experience in retail management. However, depending on some factors such as product or size of the company, most employers prefer candidates with a college degree and at least 5 to 7 years of experience, with at least 2 of them spent in a managerial or supervisory position.
Knowledge and Skills Requirements
A Boutique Manager must be dependable, disciplined, self-driven, enterprising, and efficient. He/she should also possess excellent written and oral communication, good leadership skills, effective merchandising and strong organization skills; multi-tasking abilities, and knowledgeable in the products being sold. Boutique managers should also be able to motivate people; have good eye for aesthetics; and be proficient with the use of computers and software such as MS Word, MS Excel, MS PowerPoint, and MS Outlook.
Boutique managers usually work normal store hours, but working at nights, weekends, and holidays may be necessary. They spend more than 40 hours per week at work, and their job often involve lifting, bending, kneeling, and standing on their feet for up to 8 hours. They may also have to maneuver around the sales floor and stockrooms, which are often dark and dusty.
The median salary of a Boutique Manager is $73,000 per year. This varies greatly due to location, experience, merchandise sold, how many days they work, and the size of the boutique. Benefits often include paid sick and vacation days; health, dental, and vision insurance; retirement plan; and short and long-term disability. They usually receive a sales incentive depending on the net monthly sales, and employee discounts.