The job description of a clinical liaison involves forging a relationship between the patient and the staff of the facility that is providing healthcare. The liaison is often a registered nurse (RN) or a licensed practical nurse (LPN).
A clinical liaison serves as an advocate for patients beginning during the pre-admissions process and continuing until the patient is discharged until the patient is discharged from the medical facility.
Essential Duties and Responsibilities of a Clinical Liaison
- Establishes the patient’s eligibility for care.
- Communicates with the families of patients.
- Interacts with a variety of hospital staff from different departments.
- Assesses patients upon admission to the hospital or medical facility.
- Reviews patients’ medical records.
- Determines whether a patient should be admitted to the hospital or if their health issue can be handled on an outpatient basis.
- Explains care options to patients and their families.
- Works with a healthcare facility to schedule doctor visits and therapy sessions for patients.
- Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process and back to the home environment.
- Verifies health insurance coverage for patients.
- Trains new employees who serve as clinical liaisons.
- Coordinates communication between patients and their physicians, case managers and other medical staff.
- Develops relationships in the community on behalf of the medical facility.
- Schedules speaking engagements at community events.
- Works with the facility’s marketing and sales team to bring awareness of the facility’s strengths and services into the community at large.
Required Knowledge, Skills and Abilities
- Must demonstrate exceptional verbal and written communication skills.
- Strong interpersonal skills.
- Must be customer service oriented.
- Must have excellent negotiation and persuasion skills.
- Experience working in the healthcare industry.
- Must have experience administering venous injections to patients.
- Knowledge of emergency medical techniques.
- Must be an active listener.
- Experience in case management.
- Must have excellent computer skills and knowledge of databases.
- Must have knowledge of electronic health records.
- Knowledge of medical terminology and coding.
- Must have excellent organizational skills and be an effective time manager and multi-tasker.
Education and Experience
- Licensed Practical Nurse credentials.
- Registered Nurse credentials.
- Bachelor of Science degree in Biology, Life Science, Anatomy, Physiology or a related field.
- Practical experience in a clinical setting.
- Certification in cardiopulmonary resuscitation or CPR.
- Master’s degree in Nursing, Microbiology, Chemistry or a similar field.
- Experience as a practicing nurse.
- Must be able to work in a variety of healthcare settings such as hospital, clinics, skilled nursing facilities, rehabilitation centers and hospices.
- Must be able to work with patients who are extremely ill and even dying.
- Must be able to work regular daytime hours of 8pm to 5pm Monday through Friday, but be flexible enough to work longer hours at times to meet patient needs.
- Time will be spent walking from patient room to patient room or driving to various medical facilities.
- Time will be spent looking at a computer screen and operating a keyboard.
- Salaries can range from $40,000 to $80,000 depending on a number of factors including the level of education, the size and location of the healthcare facility and the years of experience.