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Experienced Clinical Liaison Job Description

The job description of a clinical liaison involves forging a relationship between the patient and the staff of the facility that is providing healthcare. The liaison is often a registered nurse (RN) or a licensed practical nurse (LPN).

Position Description

A clinical liaison serves as an advocate for patients beginning during the pre-admissions process and continuing until the patient is discharged until the patient is discharged from the medical facility.

Essential Duties and Responsibilities of a Clinical Liaison

  • Establishes the patient’s eligibility for care.
  • Communicates with the families of patients.
  • Interacts with a variety of hospital staff from different departments.
  • Assesses patients upon admission to the hospital or medical facility.
  • Reviews patients’ medical records.
  • Determines whether a patient should be admitted to the hospital or if their health issue can be handled on an outpatient basis.
  • Explains care options to patients and their families.
  • Works with a healthcare facility to schedule doctor visits and therapy sessions for patients.
  • Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process and back to the home environment.
  • Verifies health insurance coverage for patients.
  • Trains new employees who serve as clinical liaisons.
  • Coordinates communication between patients and their physicians, case managers and other medical staff.
  • Develops relationships in the community on behalf of the medical facility.
  • Schedules speaking engagements at community events.
  • Works with the facility’s marketing and sales team to bring awareness of the facility’s strengths and services into the community at large.

Required Knowledge, Skills and Abilities

  • Must demonstrate exceptional verbal and written communication skills.
  • Strong interpersonal skills.
  • Must be customer service oriented.
  • Must have excellent negotiation and persuasion skills.
  • Experience working in the healthcare industry.
  • Must have experience administering venous injections to patients.
  • Knowledge of emergency medical techniques.
  • Must be an active listener.
  • Experience in case management.
  • Must have excellent computer skills and knowledge of databases.
  • Must have knowledge of electronic health records.
  • Knowledge of medical terminology and coding.
  • Must have excellent organizational skills and be an effective time manager and multi-tasker.

Education and Experience

  • Licensed Practical Nurse credentials.
  • Registered Nurse credentials.
  • Bachelor of Science degree in Biology, Life Science, Anatomy, Physiology or a related field.
  • Practical experience in a clinical setting.
  • Certification in cardiopulmonary resuscitation or CPR.
  • Master’s degree in Nursing, Microbiology, Chemistry or a similar field.
  • Experience as a practicing nurse.

Work Environment

  • Must be able to work in a variety of healthcare settings such as hospital, clinics, skilled nursing facilities, rehabilitation centers and hospices.
  • Must be able to work with patients who are extremely ill and even dying.
  • Must be able to work regular daytime hours of 8pm to 5pm Monday through Friday, but be flexible enough to work longer hours at times to meet patient needs.
  • Time will be spent walking from patient room to patient room or driving to various medical facilities.
  • Time will be spent looking at a computer screen and operating a keyboard.


  • Salaries can range from $40,000 to $80,000 depending on a number of factors including the level of education, the size and location of the healthcare facility and the years of experience.

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