The job description of a leasing agent involves working with people who are interested in renting or leasing apartment buildings and other properties instead of purchasing them. The agent searches out tenants for the owner of a property and is paid a commission when contracts are signed.
A leasing agent facilitates a rental or lease agreement on a property between the owner of the property and the renter for the mutual benefit of the two parties.
Essential Duties and Responsibilities of a Leasing Agent
- Provides information about a particular property and the community for a prospective client.
- Obtains client signatures on leasing agreements that are acceptable to the owner of the property.
- Greets visitors to properties and answers their questions.
- Explains leasing policies to prospective renters.
- Keeps up with all paperwork such as applications, agreements, credit and employment checks and move-in packages.
- Handles client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.
- Evaluates a prospective tenant’s credit to determine if the tenant qualifies for leasing.
- Conducts background checks on prospective tenants.
- Offers suggestions to marketing departments on ways to effectively promote and advertise properties.
- Maintains current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing.
- Answers questions on zoning issues, school districts, expansion plans and area crime rates for potential clients.
- Helps apartment complexes achieve and maintain high occupancy rates.
- Asks customers questions to determine what they want or desire in their leased properties.
- Matches customer needs with properties that are available for leasing.
- Ensures that applications are completed property by prospective tenants.
- Verifies information on leasing applications.
- Reviews leasing contracts with tenants and obtains all required signatures.
- Delivers keys for a property to the tenant in a timely manner.
- Collects any money that is due up front from an approved tenant.
Required Knowledge, Skills and Abilities
- Possesses the ability to work with little to no supervision.
- Manages time well and is an effective multi-tasker.
- Has exceptional interpersonal and leadership skills.
- Possesses the ability to be an active listener.
- Demonstrates strong verbal and written communication skills.
- Displays exceptional negotiation and persuasion skills.
- Has excellent problem solving skills.
- Demonstrates strong customer service skills.
- Possesses excellent organizational skills.
- Has the ability to notice and pay close attention to details.
Education and Experience
- Bachelor’s degree in finance, real estate or business administration.
- Experience in sales or management.
- Real estate license for the appropriate state.
- Certification in risk management, real estate law and other areas associated with leasing from professional organizations like the National Apartment Association or the National Association of Realtors.
- Functions daily in a fast-paced, sometimes stressful environment.
- Spends part of the day in a climate controlled private or shared office space.
- Travels around to various properties to perform inspections or show properties to potential clients.
- Drives prospective customers to and from various leasing sites throughout the community.
- A leasing agent usually earns between $10 and $20 an hour plus commission based on sales.
- Commissions range from $2,500 to $12,500 per year and total salaries range from $24,000 to $40,000 per year.