A sales clerk works for a retail company, and is responsible for processing customer purchases at the cash register. A sales clerk job description may also involve working with sales associates to close a sale and recommend other items for purchase.
A sales clerk greets customers, rings up their purchases, ensures that they have found what they are looking for, and promotes sale items and other relevant products to round out their sale.
Essential Duties and Responsibilities of a Sales Clerk
- Welcomes customers as they enter the store.
- Uses cash register to ring up all customer purchases.
- Changes register tape when necessary.
- Processes checks and credit cards.
- Maintains cleanliness and organization of the register area.
- Counts out drawer regularly.
- Answers customer inquiries and calls for assistance from other associates as necessary.
- Answers store phones and transfers calls to the appropriate department or personnel.
- Recommends add-on products and promotional items.
- Encourages customers to sign up for store loyalty programs.
- Ensures that all customers have found what they are looking for.
- Helps customers locate items on the retail floor.
- Calls other company stores to find products if they are out of stock at that particular location.
- Retrieves items from the stockroom.
- Addresses and resolves customer complaints or issues.
- Refers customers to management as necessary.
- Assists sales associates in closing a sale.
- Cleans retail floor after store closing.
- Assists in shelving and restocking items.
- Takes store inventory.
- Attends staff meetings.
Required Knowledge, Skills and Abilities
- Demonstrates excellent customer service skills.
- Maintains a professional but friendly demeanor at all times.
- Is capable of working a cash register.
- Works well with others.
- Demonstrates strong organizational skills.
- Possesses ability to think creatively to devise new ways to promote and market items.
- Demonstrates broad knowledge of company products and layout of the retail space.
- Is comfortable handling and counting money.
- Possesses ability to persuade customers to add onto their purchase.
- Remains patient and polite, even with angry or upset customers.
- Manages time efficiently.
- Pays close attention to detail.
Education and Experience
- High school diploma or GED preferred.
- Experience as a sales clerk or cashier preferred.
- Customer service and job training required prior to start date.
- The majority of time will be spent at the front cash registers of the store.
- Additional time may be spent on the sales floor assisting customers.
- Time will also be spent in an office setting for staff meetings, and in the stockroom for the purpose of retrieving items.
- The workday will be spent standing for long periods of time, walking, and lifting products from shelves.
- Shifts vary according to store hours, but the standard 40-hour week applies.
- The average salary for a sales clerk ranges from $18,000-$25,000 per year.
- The most experienced sales clerks can earn up to $35,000 per year.