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Account Services Representative Responsibilities and Duties

Manage all company accounts and provide all required information to sales team and clients.

Analyze requirement and develop various initiatives to promote sale of various product and services for organization.

Monitor all customer inquiries and resolve all problems efficiently and within timeframe.

Analyze customer requirements, conduct a survey on same and promote appropriate services and products to customers.

Manage all communication with customers over phone and provide require information.

Administer customer inquiries through various channels such as email and phone.

Provide technical support to all customers such as billing information.

Monitor all competitor activities and analyze market trends and prepare reports on same.

Establish appropriate operational support in call center to assist various customer service issues.

Ensure compliance to all company policies and regulations.

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