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Client Service Consultant Responsibilities and Duties

Interact with customers to identify their business requirements.

Develop business strategies to meet client needs and close sales.

Provide client support services in timely, accurately and professional manner.

Build positive and productive relationships with clients.

Maintain existing client base and generate potential leads.

Act as primary contact for any client inquiries and concerns.

Analyze client issues and provide corrective actions.

Obtain client feedback and recommend service improvements.

Work closely with Managers to strengthen client relationships.

Develop innovative approaches to improve client service efficiency.

Develop quality service programs to ensure client retention and develop new business opportunities.

Assist management in preparing budgets, proposals and client presentations.

Provide support to new product development and enhancement projects.

Assist less experienced staffs in their job responsibilities.

Maintain a database of client service and communication documents.

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