Operations Support Specialist Responsibilities and Duties

Resolve operational problems within the defined schedules and service level agreements.

Analyze root causes of operational malfunctions and provide resolutions.

Handle escalated issues and follow-up on outstanding issues promptly.

Develop preventive measures and document issue resolution procedures.

Manage job calendars and flows to ensure timely completion.

Recommend process improvements to improve operational efficiency and cost-effectiveness.

Evaluate current operational processes and recommend improvements.

Monitor system operations and troubleshoot problems.

Assist in budget preparation and resource allocation for support services.

Install, support and maintain network and system tools.

Manage job scheduling tool and monitor repair activities.

Maintain daily logs of operational issues and maintenance activities.

Contribute to business meetings and report on issue status.

Develop support plan to prioritize and resolve multiple issues.

Address customer issues promptly and accurately.

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