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Field Service Technician Responsibilities and Duties

Perform maintenance and service tasks for customers in assigned territory.

Prepare and submit work orders, expense reports and timesheets to the respective departments.

Evaluate products accurately for maintenance, warranty, upgrades and other purposes.

Collaborate closely with technical team to resolve technical issues.

Provide training to service staff on how to identify and resolve issues, repairs, etc.

Understand customer requirements and accordingly recommend the right products or services.

Manage all on-site installation, repair, maintenance works within the assigned territory and conduct client demonstration when required.

Understand technical problems effectively through proper analysis, evaluation and diagnoses.

Provide technical support to junior staff in case of complex issues.

Provide training to customers about product usage and maintenance.

Support the field staff in equipment set-up for trade shows or exhibitions.

Prepare creative product presentations for sales meetings or trainings.

Build positive relationships with customers by providing outstanding and excellent services.

Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.

Respond to customer complaints timely and effectively to meet sales goals.

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