Customer Relations Specialist Responsibilities and Duties

Develop strong and trusted relationship with customers through timely and accurate communications.

Manage high volume of customer calls to ensure excellent customer service and satisfaction.

Resolve customer issues in accurate and timely manner.

Attend and conduct project status and review meeting with customers.

Maintain and update documents related to customer accounts and business reports.

Develop new business opportunities in every customer communication.

Coordinate calls, meetings and communications between management and customers.

Validate and qualify new customers before referring to the appropriate sales manager.

Assist in developing sales and marketing initiatives.

Develop and maintain sales incentive programs.

Assist technical and marketing teams in developing marketing materials and proposals.

Generate customer reports on periodic basis.

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