Assist and support technical staff in their day-to-day activities.
Provide technical support assistance for desktop applications.
Execute technical support functions for client server.
Provide technical support to technicians in resolving and troubleshooting technical problems.
Answer and respond to customer calls and mails relating to their technical issues.
Document all calls relating to technical problems and inquiries in internal call database.
Provide technical support and assistance in completion of projects on time.
Keep up to date on latest trends and solutions in technology aspects.
Provide technical support and assistance in running applications testing.
Ensure compliance of established procedures and guidelines.