Customer Engineer Responsibilities and Duties

Coordinate with sales and project management teams and ensure appropriate shipping of products to customer locations.

Perform install and upgrade to company product at customer site.

Perform tests for internet connectivity on various websites for supply port.

Manage and update customer data for various product lines and prepare documentation for same.

Administer installation issues and resolve any complex issues.

Perform tests on various products on customer site on various products.

Train end users on new systems for various web based applications.

Perform tests on install products and ensure customer satisfaction.

Monitor sales and recommend enhancements to various applications.

Analyze hardware issues and identify root cause for same.

Arrange all defective parts and dispatch it to head quarters.

Prepare feedback reports and maintain appropriate engineering documents.

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