Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions.
Prepare, maintain and uphold logging and reporting procedures and monitor desktop operations.
Design and architect infrastructure using latest technologies.
Execute road map complying with technology and best practices.
Execute plans and implement technical infrastructure projects to refresh supported systems.
Document processes and procedures for maintenance and support.
Determine and leverage best practices amongst Engineering staff.
Offer third level desktop support to end-users running Windows XP workstations and laptops.
Extend remote support for global users.
Analyze root cause problems and execute corrective action.
Coordinate with computer specialists to resolve technical problems.
Execute, document and maintain desktop security standards as per IT security policies.
Handle system administration of enterprise desktop asset management software tools.
Review and test deployment updates through System Center Configuration Manager.
Handle Quality Assurance testing and application configurations using manual and automated testing tools.