Maintain desk hours to meet group representatives all through cruise.
Manage and administer schedules of business service areas.
Coordinate and consult client group representatives to know required service details.
Resolve conflicts by recommending and providing the alternative solutions.
Manage and streamline additional costs.
Head and direct staff in preparation of banquets and convention rooms.
Attend guests and furnish their requirements.
Prepare contract and billing information for group reservation.
Ensure to provide quality services to guests.