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Reservation Clerk Responsibilities and Duties

Process all reservation requests from customers.

Provide clerical support to the reservation staff.

Change or cancel reservations at the request of customers.

Answer and respond to customers on reservation inquiries.

Receive reservation orders through phone, fax or email.

Provide reservation services to guests and visitors in a hotel setting.

Maintain and manage a log book for reservation activities.

Ensure fulfillment of needs and requirements of guests who obtained prior reservations.

Instruct and communicate to guests, visitors and customers on corporate policies and regulations.

Ensure comfort to guests and customers through reservation services.

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